Terms and Conditions

OUR CONFIDENTIALITY

All information containing in this online booking site is confidential, and details about tariff, hotel information and all other booking related details are extended to the clients by Explore The Wonders. Under no circumstances any confidential information should be shared with a third party without the consent of Explore The Wonders and infringement of this agreement will lead to blocking of the system access and close of working relationship with such client.

All are rates in the system are net / non commissionable and inclusive of all applicable taxes for the rooms. However the rates will exclude city tax in certain European cities and/or other cities (when applicable) and these taxes to be paid directly to the hotels by the travellers.

BOOKING PROCEDURES

All agents can make reservations through the online system or through contacting the reservations team at any Explore The Wonders local offices by call, email or fax.

It is entirely at the discretion of Explore The Wonders to deny access to selected services, countries and/or hotels in order to protect the confidentiality of the rates and the pricing policy of its suppliers.

Bookings confirmed through allotments will take 24-48 hours to reach the hotel reservations system and this is at the discretion of respective hotels.

Room configuration in hotels will be as per following:

In case of overbooking situation Explore The Wonders reserves the right to provide similar or higher category alternative with no other compensation for the situation.

For a confirmed reservation a hotel reserves the right to inform about over booking situation at the hotel, and in such case the hotel is obliged to offer accommodation in an alternative hotel of similar/higher category standard. Explore The Wonders will provide all necessary assistance and support to sort the issue and will not be held responsible for the over booking situation which is beyond its control.

Passenger nationality should be correctly selected in the system when making search or reservation to get the correct applicable rate. Any wrong selection might lead to wrong tariff being applied and Explore The Wonders does not take responsibility for such instances. Also this may lead to the traveller being inconvenienced at the hotel and any financial loss related to this should be the sole responsibility of the agent with no liability for Explore The Wonders whatsoever.

RESPONSIBILITY AND LIABILITY

RESPONSIBILITY AND LIABILITY

Explore The Wonders is not responsible, nor liable, for any damage, loss or injury caused to any passenger by any of the suppliers. Explore The Wonders does not operate, nor own or control any means of transportation which are operated by third party hence Explore The Wonders cannot be held liable for any case of injury, loss, damage, delay or accident.

PAYMENT PROCEDURES

All bookings are subject to pre-payment at the time of reconfirmation unless credit terms are established with Explore The Wonders. All payments should be wired to Explore The Wonders FZC bank account if from overseas and locally current dated cheque should be paid or deposited to the company bank account of Explore The Wonders.

BANK DETAILS
CANCELLATIONS

The exact cancellation terms and charges are mentioned at the time of booking and also in each booking confirmation. Please refer the online system for exact terms before confirming each booking.

EARLY CHECK-OUT

Early check out charges will be applicable as per each hotel policy and the terms will be mentioned at the time of booking else will be advise by Explore The Wonders at the time of confirmation.

REFUNDS

All claims for refunds should be sent to Explore The Wonders not later than 14 days from completion of travel, any claims should accompany supporting documents from hotels or suppliers authorizing refund which will be duly checked with the respective hotel/supplier by Explore The Wonders before proceeding with refunding any amount related to the booking.

MODIFICATIONS OF THE TERMS AND CONDITIONS

Explore The Wonders reserves the right to change/delete/modify details under the Terms and Conditions section any time without any prior notice and it's the responsibility of the users to check the details.

KEY OPERATIONAL CONTACTS

UAE

Mafeed MK
Email: ops1@etws.ae

Jobit J
Email: ops3@etws.ae

Qatar

Mohammed Azari
Email: sales.qatar@etws.ae

Emergency contact
Email: +974 7790 4443

Malaysia

Mani Ponniah
Email: mani@etws.com.my

Emergency contact
Email: +601 6228 4214

Indonesia

Harti
Email: harti@etws.ae

Emergency contact
Email: +62 816 799 926

Sri Lanka

Kuraish
Email: kuraish@etws.lk

Emergency contact
Email: +94 77 6889885

Download Terms and Condition document