Terms and Conditions

OUR CONFIDENTIALITY

All information containing in this online booking site is confidential, and details about tariff, hotel information and all other booking related details are extended to the clients by Explore The Wonders. Under no circumstances any confidential information should be shared with a third party without the consent of Explore The Wonders and infringement of this agreement will lead to blocking of the system access and close of working relationship with such client.

All are rates in the system are net / non commissionable and inclusive of all applicable taxes for the rooms. However the rates will exclude city tax in certain European cities and/or other cities (when applicable) and these taxes to be paid directly to the hotels by the travellers.

BOOKING PROCEDURES

All agents can make reservations through the online system or through contacting the reservations team at any Explore The Wonders local offices by call, email or fax.

It is entirely at the discretion of Explore The Wonders to deny access to selected services, countries and/or hotels in order to protect the confidentiality of the rates and the pricing policy of its suppliers.

Bookings confirmed through allotments will take 24-48 hours to reach the hotel reservations system and this is at the discretion of respective hotels.

Room configuration in hotels will be as per following:

For bookings for travellers with children you are kindly requested to book a suitable type of room officially provided based to hotels configuration (i.e. TWCHD , family room, quads etc.) or extra number of rooms depending on the number of children /size of family.

In case of overbooking situation Explore The Wonders reserves the right to provide similar or higher category alternative with no other compensation for the situation.

For a confirmed reservation a hotel reserves the right to inform about over booking situation at the hotel, and in such case the hotel is obliged to offer accommodation in an alternative hotel of similar/higher category standard. Explore The Wonders will provide all necessary assistance and support to sort the issue and will not be held responsible for the over booking situation which is beyond its control.

Passenger nationality should be correctly selected in the system when making search or reservation to get the correct applicable rate. Any wrong selection might lead to wrong tariff being applied and Explore The Wonders does not take responsibility for such instances. Also this may lead to the traveller being inconvenienced at the hotel and any financial loss related to this should be the sole responsibility of the agent with no liability for Explore The Wonders whatsoever.

RESPONSIBILITY AND LIABILITY

Explore The Wonders is not responsible, nor liable, for any damage, loss or injury caused to any passenger by any of the suppliers. Explore The Wonders does not operate, nor own or control any means of transportation which are operated by third party hence Explore The Wonders cannot be held liable for any case of injury, loss, damage, delay or accident.

PAYMENT PROCEDURES

All bookings are subject to pre-payment at the time of reconfirmation unless credit terms are established with Explore The Wonders. All payments should be wired to Explore The Wonders FZC bank account if from overseas and locally current dated cheque should be paid or deposited to the company bank account of Explore The Wonders.

BANK DETAILS
CANCELLATIONS

The exact cancellation terms and charges are mentioned at the time of booking and also in each booking confirmation. Please refer the online system for exact terms before confirming each booking.

EARLY CHECK-OUT

Early check out charges will be applicable as per each hotel policy and the terms will be mentioned at the time of booking else will be advise by Explore The Wonders at the time of confirmation.

REFUNDS

All claims for refunds should be sent to Explore The Wonders not later than 14 days from completion of travel, any claims should accompany supporting documents from hotels or suppliers authorizing refund which will be duly checked with the respective hotel/supplier by Explore The Wonders before proceeding with refunding any amount related to the booking.

MODIFICATIONS OF THE TERMS AND CONDITIONS

Explore The Wonders reserves the right to change/delete/modify details under the Terms and Conditions section any time without any prior notice and it's the responsibility of the users to check the details.




Privacy Policy


Security

At etwsB2B.com, we take the security its customers very seriously and ensure that your information is protected at all times by a 2048 bit SSL encryption, with keys provided by VeriSign while you’re on our website. All information that enters our server is encrypted using a highly sophisticated 2048-bit AES encryption.

Personal Info

At etwsB2B.com, we fully understand the importance of your personal information such as name, address and especially payment information. We are fully aware of how important it is to keep your personal information private at all times. We assure you that your personal information will always be held privately and used only for the purposes of billing, verification and shipping. We have the strictest policies in place to protect your privacy and treat the security of your information on par with any of our products and services.

Information Collection

You don’t have to submit any information about yourself to browse our site. But if you voluntarily submit your information such as name, email, address and credit card details for the purchase of booking our services or ordering our products, it would be seen as a statement of consent on your part to us using your information to help deliver the products and services to you. You would be consenting to the collection, use and disclosure of any personally identifiable information by us, which can help the transaction proceed further. You would also be consenting to the information about the transaction to be shared with our business partners – solely for the purpose of delivering the goods and services to you. We may disclose certain information only for the purpose of making your transaction smoother, and we do that only with your permission. You may be assured that your privacy will be protected as required by law.

Email

When you visit our website etwsB2B.com, or communicate with us electronically, you would be consenting to receive email communications from us. We may also communicate with you by posting notices on the website. When you communicate with us, it will be considered as an agreement on your behalf that all notices, agreements, disclosures and other communications sent to you by us electronically satisfy any legal requirement for these communications to be in writing.

Cookies and Other Data Collection Devices

etwsB2B.com may collect non-personal data through cookies, web logs, and other recognized web monitoring technologies. A cookie is a small element of data consisting of an anonymous unique identifier, which is sent from a website to your browser. This is then stored on your system for future use, to help us keep track of your recently viewed items on our site and other useful features. Cookies are used by most online businesses and websites to make business transactions smoother and easier.

Logs

Every time you visit etwsB2B.com, our web server collects information provided by your ISP such as your IP address automatically. We use this information or logs for the purpose of being able to identify our customers better based on their demographics and geographical location and deliver highly targeted products and services as well as discounts and special promotions based on this information.

Fraud

As the UAE’s leading B2B Travel Company, we are primary targets for online fraud and other unsavory activities carried out by cyber criminals. That’s why we take the prevention of online fraud very seriously. If a fraudulent order were to be received by us, we have a policy of reporting the same to the concerned law enforcement authorities at the earliest. We take every precaution possible to safeguard our own interests and those of our customers. If there’s anyone who is planning to commit a fraud against us, here’s a warning – DON’T EVEN TRY IT! We know how online fraud works and are very capable of taking the strictest action against those try it against us.


KEY OPERATIONAL CONTACTS

UAE

Jobit James
Email: jobit@etws.ae

Office: + 971 6 5573938 | Emergency contact: + 971 50 1171614

Qatar

Mohammed Azari
Email: azari@etws.com.qa

Office: 0974 4488 2722 | Emergency contact: + 974 7790 4443

Malaysia

Mani Ponniah
Email: mani@etws.com.my

Office: +603 2282 5125 | Emergency contact: +601 6228 4214

Sri Lanka

Arushan Lazarus
Email: ops2.srilanka@etws.lk

Office: +94 112 576 176 | Emergency contact: +94 776 889 885

KSA

Shibly Jowhershah
Email: shibly@etws.com.sa

Office: +966 11 201 3359 | Emergency contact: +966 55 6060 568